A. Well, first of all, that sucks. Loco gringo is here to make sure that doesn’t happen. We custom blend your needs and wants with our local expertise. From lodging to local things to do and places to experience – to help you avoid the ordinary. Your vacation should ALWAYS be extraordinary.
A. You bet. Loco Gringo was the brain-child of two underwater cave explorers. They are travelers, just like you, who thrive off the beaten path. We love to share our cool finds!
A. We’re so glad you asked. It sounds like you might just fall in love with Loco Gringo’s Concierge service. We’ll help you with coordinating as much of your trip – from a day to your entire stay. All you have to do is ask.
A. Well, it’s a common misconception that booking with an owner is easier. That’s not always true. When you let Loco Gringo to assist with your trip, you have our entire team who are working on your behalf. We work with the owner to ensure you have a great experience. And here’s an inside tip: we’ve personally checked out every property we rent. We also know most owners and managers personally. We may know about some extras to ask for from the owner. The owner may not offer up those little extras to someone booking directly with them. The owners love our guests.
A. Well, it all starts with YOU. We hand-select properties based on your vacation needs and wants. The physical property is important of course, but we don’t stop there. We’ve visited every one of the properties we’d book you in. We know the owners in most cases and managers. Our number one goal is to have you stay at a place you’ll love so you can enjoy everything on your trip to the utmost.
A. Nope. We’re a reservation service. We do not own or operate any of our properties. We consider your vision for what you want out of your vacation. We then suggest places that are available for your desire dates. Our recommendations are based on what we feel will be the best match for you. Not because Loco Gringo has any financial stake in the ownership.
A. We’re here for you! Your first step will be to contact the property manager. You’ll have that contact information handy in your check in materials from Loco Gringo. If the property manager or staff does not resolve the problem, contact us. We will jump on it with the owner or manager ASAP. Keep in mind that we’re a boutique company. We offer up the best of Mexico to folks just like you, but if you call at 2AM, we might be asleep. We will get you taken care of ASAP. You’re our first priority!
A. Everyone who works at Loco Gringo lives in the Riviera Maya. So first, you’re supporting the local economy because we’re a local business. Next, we give back a part of every reservation made to the local community. We’re a sponsor of Coco’s Animal Rescue, in Playa del Carmen. We also have participated in fundraising and sponsoring children at the Akumal Library. We’ve donated to the local Red Cross for a new ambulance. And we have participated in several hurricane relief projects.
Loco Gringo was even involved with a multi-city music festival for our Caribbean neighbors in Haiti.
Oh and if you are counting, we’ve helped to fund windows and pews in the local church.
You could say our visitors help us invest in our neighbors.
A. We’re happy to tell you. Loco Gringo incorporated in the United States in 2000 even though we live in Mexico. This allowed us to have all the banking and business resources of a U.S. business so we can better serve our guests. But we’re still a boutique mom-and-pop business any way you look at it. Gary and Kay started in this business in 1996 and are still to this day the people behind the curtain.
Technology makes us look a little fancier than just a home-grown mom and pop…. But mom and pop are still here.
A. Loco Gringo IS your real-time availability. We insist on verifying the property’s availability personally to make sure you have a seamless booking and stay. We trust humans more than digital calendars!
A. You will NEVER pay Loco Gringo a service fee. If there is a service or cleaning fee associated with a vacation rental, it is for the property manager or owner – not us. We’ll be 100% up front about any extra costs like these because we hate surprises just as much as you do.
A. Hey – we’ll certainly try. All you have to do is tell us where you got a lower price from and we’ll go to bat for you and do our best to match it.
A. Our policy sounds tough. That’s to make sure our guests are serious about their vacation investment. We don’t want any of our guests to lose money in the event that life happens and plans change. We always recommend travel insurance. Trip insurance is the best way to protect your vacation investment and can even hook you up with a provider.
A. Well, if you’ve read all the answers to the questions above, we have one final thing to say:
In the not-so-famous words of cave explorer, cinematographer and friend Wes Skiles:
“If you want to be great at what you do, you have to give a shit.”
Well, we give a shit about your experience in Mexico. When you take the time to take a vacation, the people helping you should give a shit, shouldn’t they?
"So here is a GREAT BIG TEXAS THANK YOU TO LOCO GRINGO for all the awesome, fantastic vacations in Paradise."
"A company made up mostly of American Expats living in the Riviera Maya with a booking list of many hundreds of properties. Big enough to know each property intimately and small enough to know each customer personally. A level of service simply impossible for the giant companies to provide.
--Jim T., Colorado
"Now is a great time to tell you how wonderful you and your staff are at making it so easy to find and book the best vacations, THANK YOU !"
--Joyce & Hugh,
"And their amazing website is one of the main reasons we started going regularly to the Riviera Maya and especially Akumal. No other place around the Caribbean has nearly as good a web presence as LG has given this area."
--Dan, St. Louis MO,
"She & her new Husband had a fantastic hassle free trip. This was their very first time to Mexico and her comment upon return was " Dad, 7 days is NOT enough time ! " Super job, LG."
--Bernie in Denver,
"I will be bragging about your site to any and all who will listen. Our experience was phenomenal!!!"
"Loco Gringos is the VERY BEST booking site I have ever worked with. They respond to emails promptly, work hard to honor special requests, answer questions etc. They ALWAYS take great care of their customers and are conscientious and professional at all times. We have booked 8 trips with this company and NEVER hesitate to use them or recommend them when traveling to the Riviera Maya."
"When we use LG to book a trip we get immediate help with all of our questions in a very timely way by people who know what they are talking about and are extremely helpful, patient, knowledgeable, and congenial. They really get how to do customer service.
Once we book through LG we never have to worry about any of it again. We are always amazed at how smooth and trouble free our bookings through LG have been."
--K.B., Fort Worth, TX
"and for the past five years we have used Loco Gringo for every reservation, I'm sorry that we did not find them sooner.
I have been searching Loco Gringo for all these years and one thing I have not yet found ........... someone who is not fabulous to work with. Great people, great owners and a great way to run a business."
--K & DB, Outer Banks, NC,
"Go to the home page or check the forum."
"LocoGringo.com books total trip packages and I recommend LG to all my friends and even to strangers I hear talking about going to Mexico!!"
"Both in 2011 and this year we have booked our room through Locogringo.com. We searched and found a great rate at the resort we wanted, and then Locogringo met that price, and with their booking came their amazing customer service and the peace of mind that if we need anything while we are there we simply need to call. I always get a fast turnaround on any email I send them, and they work so hard to find us the best rates and the rooms we want. We hope to have a long relationship with them, and recommend their site to everyone we know."
--Tim A and Teri A, Salem, UT
"We usually need reservations for 2 to 4 people but for 2 years we needed reservations for 7 to 9 people, adults and kids and they have always done a flawless job in getting the resort we wanted and at the best price too!!"
"...for your patience with me and making this process go soooo much smoother! I truly appreciate you and the staff at LocoGringo. Thanks again! I can't wait to be sitting on the beach!
Maggie in Colorado"
"What an amazing company Locogringo is. Every silly question I have.... they answer , If something comes up like a travel day change, adding more people, or whatever it might be... you get a response from a real person ... who seems to love what they do . That is hard to find these days and I really appreciate that."
"All our Riviera Maya trips have been booked using LocoGringo. We love their service."
"You always recommend amazing accommodations and we are always comfortable and feel safe. Your staff does a fantastic job at making our vacation each year a ” hassle free ” experience ! All we have to do is ” show up ” and the rest is already taken care of. We will continue in future to use LocoGringo and also continue as we have done already, to highly recommend your company to anyone we know that is planning a vacation."
--Nancy & Bill, Toronto, Canada
"People who “live the area” will want to make sure you enjoy your vacation and come back again!"
"We have been Booking our Riviera Maya vacations from Loco Gringo since 2005. Always Great communication, helpful tips and quick responses to our questions. They were especially helpful when Hurricane Wilma hit and put a stop to our Vacation plans. They made sure we knew about the weather situation and did all the work with re-booking our vacation in Paradise!"
"Loco Gringo has an AWESOME website with great info, it is lots of fun to visit, be sure to join their forums. The forums hold more information and trip reports than you can 'shake a stick at'!"
"We spent a lot of our time sitting on the second floor porch with our feet propped on the railing just staring at the water. Coming home was hard this year..Staying for two weeks still wasn't long enough."
"Not sure if we will be returning next summer, but will definitely let you know if we are, as Loco Gringo is the ONLY way to go for us!"
--Lesley P., Texas
"I just wanted to take a moment to say THANK YOU! The trip we booked through Loco Gringo was perfect! The price was exceptionally good and the service was second to none! If you’ve never booked with Loco Gringo before, we *highly* recommend them!"
""I was soooo delighted with the Loco Gringo services. Everything was trouble free and all my questions were always answered promptly. Thanks for a GREAT trouble free vacation!""
"quick and informative replies from Bart ( thanks Bart) , easy booking procedure plus online management of your booking . I am highly impressed."
--Theressa - Middlesex U.K.,
"Thanks for everything you have done with Locogringo… the site is great and your staff has been nothing short of incredible when it comes to helping us plan our trips. Maybe we’ll run into you on one of your walks some day."
"I have booked most of my Mayan Riviera trips through Loco Gringo and can only say I wouldn't even consider using anyone else to handle my bookings for stays in that area.
Their booking process is simple, fast and friendly, and they will answer your questions and queries until you are completely satisfied that every single detail has been taken care of.
Who else would know the area better than folks who live and work right there? Try to get that level of expertise and knowledge with a booking agent who lives and works several hundred, or even thousands of miles away.
Not only that, but they are genuinely nice people as well, who really care for their customers and the community and area that they call home
Keep up the great work Loco Gringo!!"
"It's a great comfort to visit the Riviera Maya and know that Loco Gringo is there to help, if needed. "
--Bryan in IN,
"I had contacted you before I left for my first trip to Mexico and all of your recommendations were spot on. I started in Playa Del Carmen and worked my way to Tulum. I had only expected to stay 2 nights there and instead wound up staying for a week-and that still was not nearly enough time. Anyway, I just wanted to say thanks! I will be checking in with you guys as I am tring to plan a trip to Holbox next. That place looks amazing!"
--Louis Skip Gonzalez, Unidos Magazine
"It is like having a friend make your reservations for you .... we always feel comfortable knowing LG will be in charge of our arrangements because they know the area first hand, they live there ..... you ask a question and they answer it with good humor and great knowledge of what they speak. I will always recommend Loco Gringo in a heart beat!"
"I would recommend Locogringo to everyone I know. It is such a great service that they provide from researching and booking the perfect place to stay to finding all the needs you could possibly want during your stay. Thanks Locogringo."
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