Special terms and conditions for rentals – Villa Brisa Caribe, Puerto Aventuras, Mexico

Refundable Security/Damage Deposit: $1000.

NOTE: The Pool House bedrooms and Pool House area including the Kiddies Pool, Pool bar/dining area and Poolside bathroom are only open to groups who rent more than 7 bedrooms.

  • ASIA bedroom (2nd floor/villa/ faces casita) _____ Twin beds or ____ set up as a King bed
  • BUENOS AIRES bedroom (grnd. floor/villa/ faces casita) _____ Twin beds or ____ set up as a King
  • MEDITERRANEAN – MASTER – bedroom (2nd floor/villa/faces ocean) King bed
  • SOUTH AMERICA bedroom (ground floor/villa/faces ocean and pool) King bed & Double Futon set up as a bed ______ Yes _______ No
  • CARIBBEAN bedroom (ground floor/villa/faces ocean and pool) King bed
  • PERSIA bedroom (ground floor/villa/ nice courtyard view) Queen bed
  • AFRICA bedroom (2nd floor/villa/nice courtyard view) King bed
  • OPEN to groups who rent more than 7 bedrooms
  • BOMBAY – Pool House MASTER – bedroom (2nd floor/faces ocean and pool) King bed
  • MEXICO – Pool House GUEST – bedroom (ground floor/faces ocean and pool) King bed
  • We have 2 mattress pads similar to what you would find in a camper trailer. These can be set up on the floor of the Mediterranean, South America, Mexico or Bombay bedrooms ONLY
  • We have a maximum of 3 pack & play type cribs.
  • We have a maximum of 3 high chairs.


  • Please remember everyone must sleep in a bedroom
  • We do not allow anyone to sleep on furniture or use cushions for beds
  • Room choices & bed configuration must be made before arrival.

Renter must agree to adhere to the following terms and conditions


Only the reserving party will be considered the leaseholder. The leaseholder will be held responsible for the payment and other lease holder responsibilities enumerated in the rental agreement.

Terms of Payment

Reservations require a 50% DEPOSIT within 7 DAYS of booking for confirmation. The BALANCE of rental must be received no later than 90 DAYS prior to the arrival date. For HOLIDAY bookings (Christmas and New Years) the BALANCE is due no later than 180 days prior to the arrival date. For LAST MINUTE bookings (less than 45 days before arrival) full rental and security deposit is due within 3 DAYS of booking for confirmation. There is a refundable SECURITY/DAMAGE DEPOSIT at all properties. In most cases this is due 45 days before arrival. Failure to pay rental deposit, security deposit or balance of rental on time could result in loss of reservation.

Cancellation Policy

PLEASE READ CAREFULLY – Cancellations should be in writing and are effective from the date we receive and acknowledge your fax or email. The rental deposit, less a cancellation fee equal to one nights’ rent is refundable until 91 days prior to the arrival date. Cancellations between 61-90 days of arrival are subject to a 50% surcharge of the rental. Cancellations less than 60 days of arrival are subject to a 100% surcharge of the rental. Bookings for Christmas and New Years are subject to 100% surcharge regardless of time of cancellation. 100% of security deposit will be refunded upon any cancellation. There is no reduction in the rate for reducing the number of people or bedrooms after the deposit is paid. We STRONGLY RECOMMEND that you purchase trip insurance with clauses to cover you for any reason you might have to cancel.

Evacuation Policy

PLEASE READ CAREFULLY – If the Leaseholder is requested to evacuate the property by the property manager, they must do so. Leaseholder is responsible for their own transportation and alternative accommodation in the case of a mandatory evacuation. No refund or price adjustment will be issued for hurricane evacuations, floods, threats of terrorism or any other reason that might cause a guest to evacuate the villa. We STRONGLY RECOMMEND that you purchase trip insurance with a clause that will cover you for any disruption due to an evacuation.

Property Availability

PLEASE READ CAREFULLY – In the event that the property is unavailable due to damage from hurricane, flood, fire, due to repairs not being completed on time, the selling of the property, etc. Owner shall be held harmless by Leaseholder. Owner will make every effort to move guests to comparable accommodations at the original rate. If comparable accommodations are not available, the Leaseholder agrees to accept a full refund of any monies paid.

Personal Property/ Valuables

The area is not without petty theft. Use the security safes provided. Follow all instructions given in the guest book and provided by the Administrator. Lock all doors and windows when you are not in the unit. Do not leave money or valuables unattended. Neither Brisa Caribe nor Owner will be held liable for any thefts. Thoroughly check all drawers and closets before departing. Brisa Caribe only returns left behind items upon request at the Guest’s expense.

** For peace of mind, we strongly RECOMMEND you purchase trip insurance when booking. Here is a link to a web site where you can shop for insurance coverage for cancellation, medical, emergency evacuation, lost luggage etc.

System Failures, Maintenance & Rate Adjustments

PLEASE READ CAREFULLY – We try hard to ensure that items listed on our web site are in place, in working order, and the descriptions are as accurate as reasonably possible. However, you should be aware that décor, colors, inventories and amenities may change at the owners discretion. The owners and their staff work hard to ensure that the villa is in good working order with all amenities in place. The owners or their administrator will be available to handle questions, complaints and supervise maintenance. In case of a maintenance problem, the owners or their administrator will strive to have the problem repaired as soon as possible after being notified. HOWEVER, please be VERY AWARE that you will be visiting a developing country where not very far behind the beautiful villas, luxury condominiums and fancy resorts, is a country that is desperately poor with significant infrastructure weaknesses and an inadequate supply of quality trades people and parts. Therefore, while normally there are no problems, there very well could be and the time to repair it may not be what you would expect. Consider carefully that NO REFUND, or RATE ADJUSTMENT shall be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, telephone, television or satellite service, appliances, etc. No refund or rate adjustment shall be made for any disturbance outside of the control of the property owner or his staff, such as construction at nearby properties or noisy parties at other villas, condos or hotels. Your agreement is for a specific property that is privately owned. We cannot move you to another property if you have a problem or complaint with the property you have rented. No shows, late arrivals, reductions in the number of guests, and early departures are all non-refundable.

Construction Disturbance

PLEASE READ CAREFULLY – We are located in a highly desirable, rapidly developing, resort area where there is a possibility of construction disturbance. There is no requirement for developers to notify the public prior to a project starting. So while there may be no construction near the property at the time you make a booking, there is no guarantee that there will not be construction when you arrive. It is not Brisa Caribe or the Owners responsibility to advise Leaseholder of construction. We cannot move guests, re-schedule, or make price adjustments due to construction. Please consider this when scheduling a visit to the Riviera Maya.

Registered Guests

No visitors are allowed. Only registered guests are allowed inside the villa and on the property.

Maximum Occupancy

Maximum occupancy is 2 people per room rented. We consider all children over the age of 1 year at the time of arrival as people in the head count.


Smoking is permitted on the terraces, garden, rooftop and around the pools. ABSOLUTELY NO SMOKING is allowed inside the villa.

Quiet Enjoyment & Parties

We wish to maintain a family atmosphere for the quiet enjoyment of our villa and property by our guests. We rent to family groups and responsible adults only. Party Animals please find another villa because you will not be allowed to go crazy here. While it is expected that our guests shall be enjoying themselves, enjoying each others company and having fun, guests shall be sufficiently quiet and peaceful, so as not to disturb other residents in the neighborhood. Absolutely NO house parties or functions are allowed without advance WRITTEN permission from the owners.

Weddings & Special Events

Brisa Caribe welcomes small weddings, anniversaries, family reunions and other special events which involve ONLY those guests staying at the villa. Sometimes these events require catering staff and other support people to enter the property. Advance WRITTEN permission from the owners is required for anyone to enter the property who is not named in this rental agreement. Please provide details as to 1) The type of function(s) you are wishing to have and when. 2) Details regarding the non registered support staff you wish to have access the property. This information will help us to assess if we will allow it and the appropriate extra charges if any.

Check in – Check out Time

Check in is after 3:00 P.M. and check out is before 10:00 A.M. Arrangements can be made for secure storage of luggage should you require it in the case of an early arrival or late flight out.

Access and use of Villa items

The villa owners, or their staff, may enter the villa to perform any repairs or maintenance as necessary. If the villa is put on the market for sale, the villa owner reserves the right to allow the villa to be shown, but only by advance appointment made with guests. Every effort will be made to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your vacation. Locked closets, storage rooms, cupboards, laundry, staff quarters, and the garage are not part of this rental. Rearranging the furniture, using couches and pillows as beds, or removing any item from the villa other than beach towels, beach chairs, snorkeling/dive equipment, coolers and bicycles is prohibited.


There is a $75 charge for lost villa keys to replace the locks on the villa doors.


There is a $200 charge for a lost bicycle and a $15 charge for a lost lock or key.

Electronic Equipment

Please do not reprogram the satellite TV system or disconnect wiring to TV, VCR, DVD, XBOX, stereo or computer. If you do and then we have to call in a service person you will be charged.


Parents should be aware that the villa is not without inherent risks. While this is in no way considered to be the comprehensive list of dangers, you should consider that the swimming pool is not fenced off and the shallow end for kids does not have a physical barrier from the deeper end. The wall down to the beach is set back but not fenced. Railings on balconies can look like a climbing gym to kids. Tiles can be very slippery when wet. There are no lock offs for cupboards, drawers or electrical outlets. Storage/maintenance rooms with poisonous chemicals may not always be locked off. There are no child gates to block stairways. Corners are not rounded. There are pieces of art, various decorations, books, games etc. throughout the villa that are within reach of little hands, which you will be responsible for. Now having said all of that, we have had hundreds of children of all ages at the villa and never had a serious problem. Parents just need to know that children must be supervised closely.

Damage/Security Deposit

The leaseholder agrees to maintain the property in the same condition as it was received. After checkout the villa will be cleaned and a thorough inventory taken before the next guests check in. Provided there is no more than reasonable clean up and nothing damaged or missing, then a check for the returned security deposit will be mailed to you within 3 working days. It is understood that with the exception of the items mentioned within this agreement, all other damages or lost items will be deducted at replacement cost, which may include but is not limited to labor expense, shipping and importation costs. You as the lease holder agree to take all reasonable steps to ensure that your family, friends and other guests in your party adhere to the rules and regulations affecting the villa. Rearranging the furniture, using the couches and pillows as beds, or removing any items from the villa is prohibited. It is fully understood that smoking inside the villa, using couches and/or pillows as beds, exceeding the maximum occupancy, allowing guests on to the property, and having non approved parties or functions, will forfeit the security deposit and could result in eviction.


The leaseholder named in this agreement will be responsible for the villa and its contents during the rental period. Guests must lock villa’s windows and doors securely when not on the premises, and must observe all cautions, as given in the villa ‘Guest Book’ or from the villa Administrator/Manager. The leaseholder will be responsible for themselves and all guests on the property. The leaseholder acknowledges that Brisa Caribe, its owners, employees, and agents do not carry personal liability insurance and can not be held responsible regardless of fault, for any accident, loss, damage or injury suffered by the leaseholder, members of their party or any other guests which the leaseholder or their party have allowed access to the property, regardless if said loss is a result directly or indirectly from acts of god, danger incident to the sea, any body of water, fire, breakdown of machinery, equipment, acts of government or other authorities, de jure or de facto, wars (whether declared or not), hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, custom regulations, delays or cancellations of or changes in itineraries or schedule or from acts of omission of any airline. Furthermore, the leaseholder will release and hold harmless any and all parties involved with the rental, management and reservations of the property and to release and hold harmless it’s owners or representatives for any loss or damage to personal property or for any injury and/or death.

Penalty for Violation of this Agreement

If the leaseholder or their guests violates any of the conditions or restrictions of this Agreement, the Leaseholder agrees that the Owner and/or Administrator of the property may terminate this Agreement and enter the Villa. Upon notice of termination of the Agreement, the Leaseholder and all invitees shall vacate the Villa immediately without being entitled to any refund of rent or security deposit.

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