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In the early morning hours of Tuesday, August 21, Hurricane Dean made landfall between the towns of Mahahual and Chetumal on the Costa Maya, far south of the Riviera Maya towns of Playa del Carmen, Akumal, Tulum, etc. Members of our staff have surveyed and requested damage reports from many resort properties, both on the Riviera Maya and Costa Maya, and will continue to collect fresh data to update our hurricane damage status page (link below). Due to the large number of properties that we represent it will take us time to determine the exact status of each facility.
If you are inquiring about a new reservation, please understand that we are also in damage assessment mode. We will respond to you as quickly as we can, usually within 24 hours.
For those of you who have existing reservations, we will email you as soon as we have additional information that effects you. Guests with existing reservations will be prioritized according to their arrival dates. Those arriving in August and early September will be contacted first.
Based on preliminary reports, we do not expect reservations for early September and beyond to be affected. Reservations for earlier than that may be fine as well but it is too soon to tell. We are making every effort to update our information and notify our clients of changes that affect them. Once things settle down we can address any questions that you may have in regards to your future stay. Thank you for your understanding and patience.
Property Damage Status:
To see the status of storm damage and closures due to Hurricane Dean at properties listed on the Loco Gringo and Akumal Vacations web sites, please visit our property status page: Property Status.
Mahahual info and pictures: Aug 26 update, Mahahual
Limones, Chacchoben, general Costa Maya/Othón P. Blanco municipality: Aug 29 update
Mahahual, Noh Bec and Chacchoben, our final relief run: Sep 2 update
Beaches Status:
This beaches page will be updated as we take new photos: Beaches update
Communicating with us:
We ask that you do not call us but send us an email. Phone lines may busy or down, and we have a small staff to answer the phones. We have more staff on email however, and we can address many of your needs more efficiently via email than over the phone.
To expedite your inquiry quickly and efficiently please include:
- The name your reservation was made under
- Your 9 digit reservation number which would start with 20070....
- The name of the property
- Arrival date
Contact email:
Future reservations:
Upon your inquiry it may take some time to confirm the exact status of your selected property. Please be patient. We will post and update property information information as it becomes available on the Property Status page (link above), or notify you directly via email.
Thanksgiving, Christmas, New Years and 2008 reservations:
Please do not call our offices or email us in regards to holiday and 2008 reservations. Our staff need to focus attention to the customers arriving in the next few days and upcoming week. In years past, few if any properties of ours were affected enough to cancel holiday and upcoming year reservations. Once things settle down we can address any questions that you may have in regards to your future stay.
The Riviera Maya had minimal damage from Hurricane Dean. With some clean up and minor repairs all our rental properties and resorts will be back functioning fully, if they are not already.
Our sister coastal area, the Costa Maya, suffered major damages, especially the sea front town of Mahahual. There are several aid efforts underway and a hurricane relief fund has been started to help the Costa Maya. You may make a donation to support Hurricane Dean relief efforts. Click Here for more info on Hurricane Dean relief efforts.
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